Frequently asked questions
General
Is PirmaPinas a Filipino brand?
Yes. PirmaPinas is proudly Filipino-run, with all designs conceptualized and created in the Philippines. To serve customers worldwide efficiently, printing and shipping are handled by trusted third-party fulfillment partners globally.
Where does PirmaPinas ship?
PirmaPinas ships internationally, including to:
– United States
– Canada
– Australia
– European Union
– Japan
– Taiwan
– South Korea
Products & Printing
What type of T-shirts does PirmaPinas use?
PirmaPinas uses high-quality cotton or cotton-blend T-shirts chosen for comfort, durability, and excellent print results. Fabric composition may vary slightly depending on the fulfillment partner and region.
How are PirmaPinas designs printed?
Most designs are printed using professional direct-to-garment (DTG) printing or similar high-quality techniques. This allows for detailed artwork, vibrant colors, and a soft feel on the fabric.
Will the printed colors match what I see online?
Colors may vary slightly between screen and print due to monitor settings, fabric type, and printing processes. However, our print partners aim to achieve the closest and most consistent color match possible.
Who prints and ships my order?
All orders are printed and fulfilled by professional third-party printing partners. Depending on your location, production may take place in facilities in Germany, Spain, Latvia, the United Kingdom, Japan, Australia, Canada, or the United States.
Shipping & Fulfillment
Where is my order fulfilled from?
Orders are automatically routed to the nearest fulfillment center capable of producing your item. This helps reduce shipping times and customs delays whenever possible.
When will I get my order?
We work hard to process and ship orders within 3 to 5 business days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Estimated delivery times are:
– 7–14 business days for the US, Canada, EU, and Australia
– 10–21 business days for Japan, Taiwan, and South Korea
Delivery times may vary depending on location, carrier, and peak seasons.
How much does shipping cost?
Shipping costs depend on your destination, order size, and product type. Exact shipping fees are always displayed at checkout before payment.
Will I receive tracking information?
All orders include tracking. Once your order ships, you will receive an email with a tracking link. Some remote destinations or shipping services may offer limited tracking updates.
Can my order ship in multiple packages?
Yes. If items in your order are produced at different fulfillment centers, they may ship separately. In such cases, you will receive separate tracking links for each shipment.
Customs, Duties & Taxes
Will I need to pay customs or import fees?
International orders may be subject to customs duties, VAT, or import taxes depending on your country’s regulations. These fees are determined by local authorities and are not controlled by PirmaPinas.
Are customs fees included in my order total?
Unless explicitly stated at checkout, customs duties, VAT, and import fees are not included in the product or shipping price and may be charged upon delivery.
Orders, Changes & Cancellations
Can I change or cancel my order after placing it?
Because all products are made to order, changes or cancellations are only possible within a short time after purchase. Once production begins, orders usually cannot be modified or canceled.
Can I change my shipping address?
Address changes may be possible before the order ships. Please contact us as soon as possible with your order number and updated address.
Returns, Exchanges & Order Issues
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
What if my item arrives damaged or misprinted?
If your order arrives damaged, misprinted, or defective, contact customer support within 10 days of delivery. Please include clear photos of the issue and your packing slip so we can arrange a replacement or refund.
What if my package is lost?
If tracking shows no movement for an extended period or the carrier marks the package as lost, contact us with your order number so we can investigate and assist with a replacement or refund.